Delivery Information

We want to ensure your sous-chefshop.com shopping experience is as smooth and enjoyable as possible. This page provides all the essential information regarding our delivery services, including options available, shipping charges, and how we pack your precious items.

Delivery Options & Charges

We are proud to offer a range of delivery options to suit your needs. All orders are carefully packed and dispatched from our warehouse.

Standard Delivery

  • UK Mainland: Our standard delivery service costs £4.95. Orders placed before 2:00 pm will typically be dispatched the same day for next-working-day delivery. Please note that this is not a guaranteed service.
  • Highlands & Islands, Northern Ireland: A shipping surcharge applies to these regions. Please see our full Delivery Policy for detailed information.

Free Standard Delivery
We are delighted to offer free standard delivery on all orders over £50, shipped to UK Mainland addresses.

Next-Day Named Delivery
For those times when you need your ingredients urgently, we offer a next-day named delivery service for £6.95. Orders must be placed before 2:00 pm to be delivered on the next working day. This is a tracked service.

Click & Collect
For our local customers, we offer a convenient Click & Collect service. Simply place your order online and collect it from our designated collection point. You will receive an email notification when your order is ready for collection.

Important Delivery Information

Packing Your Order
We take immense care in packing your order. Our team are experts in selecting the right packaging to protect your items during transit. We use a variety of protective materials, including insulated liners and cool packs for temperature-sensitive goods, to ensure everything arrives in perfect condition.

Delivery Timescales
While we strive to get your orders to you as quickly as possible, the following are general guidelines. During peak periods or due to unforeseen carrier issues, there may be delays.

  • Standard and Free Delivery: 1-2 working days.
  • Next-Day Named Delivery: 1 working day (orders placed before 2pm).

Receiving Your Delivery
Please be aware that someone will need to be available to receive the delivery. Our carriers will not leave parcels unattended without prior instruction. If you have specific delivery instructions, you can add these during the checkout process.

International Delivery
We currently only deliver within the United Kingdom.

Click & Collect Information
Once your order is placed for collection, you will receive a confirmation email. When your order is ready, a second email will be sent to you. Please wait for this notification before coming to collect your items. Orders are available for collection during specific hours.

Further Questions?

For more detailed information, please visit our comprehensive Delivery Policy. If you have a specific question about an existing order, please get in touch via the Help Centre on our website. Our customer service team is always happy to assist you.